Having trouble accessing an e-resource? Here are a few quick fixes that may help.
Try a different browser. Occasionally a resource will not work well with, or without, a specific browser or plug-in.
Clear your browser’s cache. This can improve the performance of databases.
Try rebooting your computer. It sounds basic, but sometimes this can fix access issues.
Check the Caps Lock on your computer. The password field is case-sensitive, so make sure you didn't leave the ALL CAPS key on.
Turn off your pop-up blocker and click on the database again. Pop-up blockers may interfere with the login screen.
Make sure you are accessing the resource using the library web site. If you are off campus and try to connect via browser favorites or bookmarks access will be denied.
Enable cookies. Many of our databases require cookies to be enabled.
A problem with your campus login or with the campus network will block your access to Library databases and resources. If you are unable to login, contact the Information Technology Services Help Desk. Hours of operation and contact information are available on their website.
Many of Regis' databases and resources are not accessible behind personal or corporate firewalls. If you get a firewall error message, you can talk to your internet service provider or system administrator about changing firewall settings.
PDF won't open? Make sure you have the current version of Adobe Acrobat Reader installed on the machine you are using. Also, take note of the size of the file. Some documents can be too large. Save the file to your personal computer/device and then try opening it.
Regis Library does not subscribe to all of the years or issues of the publications and resources on our website. You can order any resources we do not have from Interlibrary Loan.
Report access problems to the Reference Desk at 781-768-7303 or reference@regiscollege.edu. Please be specific about the nature of the problem, any error messages you received, and the location of the links you clicked. We will attempt to solve any problems as soon as possible.